Linking Constituency and VoC Metrics
Figure 1. Common types of linkages among disparate data sources Business linkage analysis is the process of linking disparate business data sources together for the purposes of understanding the...
View ArticleGetting the Most Value from your Employee Survey
Employee experience survey questions need to cover different touch points across the employee life cycle. Companies need to ensure they are providing their employees with the tools, information and...
View ArticleUsing Driver Analysis to Improve Employee Loyalty
Researchers have shown a consistent relationship between employee attitudes and customer attitudes. Specifically, they have found that satisfied/loyal employees, compared to dissatisfied/disloyal...
View ArticleYour Relative Performance: A Better Predictor of Employee Turnover
Last week, I compared two employee turnover metrics. One metric was a self-reported measure gathered through surveys. The other metric reflected the employment status at a later date (the objective...
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